Patient Care Concierge (East Coast - Morning & Weekend Shifts)

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Requirements:

• A background in customer facing roles, with a preference for experience with healthcare.
• Strong attention to detail to ensure no patients or tasks fall through the cracks.
• Dedication to delivering excellent patient service for better healthcare outcomes.
• Problem-solving skills to help find creative solutions to patient needs.
• Excellent written and verbal communication skills.
• Empathy for patients and commitment to work with discretion due to sensitive data.
• Prior experience working remotely in healthcare.
• Strong computer skills, including the ability to simultaneously navigate an EMR and other tech platforms.
• Reliable internet connection, computer or laptop, and a quiet space to work.

Responsibilities:

• Deliver amazing service to our patients by communicating through messaging, email and phone.
• Support our clinicians with patient coordination and actively seek to improve provider workflow.
• Provide ongoing case management and chart reviews to ensure patients are ready for their appointments.
• Answer user questions about our product and provide personalized online appointment booking support.
• Work with patients and providers to ensure medical needs are fulfilled, including laboratory orders and prescriptions.
• Triage calls from pharmacies, external providers, and insurance companies.
• Relay customer insights to support product development.
• Provide other duties as assigned.