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Technical Support Representative PART-TIME

Posted 2 months agoViewed

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💎 Seniority level: Junior, 1-3 years of customer service experience, preferred

🏢 Company: Computer Generated Solutions👥 5001-10000Enterprise Resource Planning (ERP)SaaSSoftware

⏳ Experience: 1-3 years of customer service experience, preferred

Requirements:
  • Experience working in technical support and/or education in IT.
  • Experience using and supporting iOS, Android, Microsoft Windows 7, and Windows 10.
  • Knowledge of Microsoft Office 2010 - 2013, local and network printers, Outlook, Outlook 365.
  • Experience with Cisco VPN and antivirus software.
  • Experience troubleshooting wireless connections.
  • Advanced knowledge of Networking.
  • Ability to utilize various databases consecutively with good typing skills.
Responsibilities:
  • Respond to customer's requests for IT technical services.
  • Answer questions on the function and use of products.
  • Assist customers on technical matters with knowledge of information systems.
  • Apply high-level customer service techniques for each request.
  • Research, isolate, and resolve information system problems.
  • Escalate issues following established protocols.
  • Maintain up-to-date product knowledge.
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