Service Delivery Platform Manager

Posted 17 days agoViewed

💎 Seniority level: Manager, 6+ years

📍 Location: AZ, CA, CO, FL, GA, ID, IL, IN, MA, MI, MO, NJ, NC, NM, NY, OH, OR, PA, SC, TN, TX, UT, WA

💸 Salary: 100000.0 - 150000.0 USD per year

🔍 Industry: Healthcare

⏳ Experience: 6+ years

🪄 Skills: Project ManagementData AnalysisSnowflakeBusiness OperationsRelease ManagementCommunication SkillsCollaborationCustomer serviceCompliance

Bachelor’s degree in Information Systems, Marketing, Business, or related field.
6+ years of experience in CRM management, particularly with HubSpot and ServiceNow HCLS or CSM.
Strong understanding of sales, marketing, and customer service processes, especially in healthcare.
Experience with HIPAA compliance and healthcare data security.
Proven ability to manage cross-functional projects.
Strong project management, collaboration, and communication skills.
Data analysis, reporting, and process optimization experience.

Manage and optimize ServiceNow HCLS for service delivery, ensuring system supports seamless operations.
Collaborate with cross-functional teams to streamline processes and improve efficiency.
Oversee release management and work with third-party vendors for successful updates.
Ensure HIPAA compliance, maintaining controls to protect health data.
Ensure smooth integration between ServiceNow HCLS and connected systems.
Evaluate and enhance workflows for client experience improvement.
Develop dashboards and reports for service delivery insights.