Telehealth Nurse (LPN/LVN)

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Requirements:

• Current, Active, and Unrestricted LVN/LPN multi-state compact license.
• Minimum of 2 years hands on direct patient care nursing experience required.
• Telehealth/Remote and chronic care management experience is strongly preferred.
• EHR experience, specifically AthenaHealth, is a plus.
• Tech Savvy; Experience with MacBooks, working with dual monitors, and toggling between multiple computer applications.
• Must have reliable high-speed internet.
• Ability to work independently, have strong time management skills and self-motivation.
• Must be able to quickly adapt and learn in a dynamic, fast-paced work environment.
• Professional and effective communication that resonates with all teammates and our members.
• Positive attitude and strong work ethic that meets CopilotIQ’s core values and goals.
• Willingness to collaborate with coworkers to ensure overall team and member success.

Responsibilities:

• Perform regular telehealth calls to a dedicated panel of members.
• Accurately and confidently provide medical, diet, and wellness education to members.
• Ensure accurate and timely documentation.
• Maintain good member/nurse rapport.
• Ability to perform high quality, high volume calls.
• Escalate members to our Provider team as needed.
• Provide device support and troubleshooting in a professional, knowledgeable manner.
• Provide support and encouragement as indicated.
• Maintain a good rapport with members, nursing team, and providers.
• Assist with special projects and other assignments as needed.