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Customer Service Agent

Posted about 2 months agoViewed

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💎 Seniority level: Entry, +1 year

📍 Location: Colombia

🔍 Industry: Travel and Document Services

🏢 Company: iVisa👥 101-250Travel AgencyInformation ServicesInformation Technology

🗣️ Languages: English, Spanish

⏳ Experience: +1 year

🪄 Skills: Communication SkillsCustomer serviceAttention to detailWritten communicationEmpathy

Requirements:
  • +1 year in bilingual customer service.
  • Desire to grow within iVisa and provide the best service.
  • Excellent communication skills.
  • Ability to generate empathy.
  • Empowered and energetic attitude to challenge the status quo.
  • Openness to new challenges in a fast-paced environment.
  • Advanced English level.
Responsibilities:
  • Provide support to customers via Intercom (chat and email) and occasional phone support.
  • Seek to improve customer satisfaction with each conversation.
  • Ensure recent updates are documented in internal systems and maintain communication with other departments.
  • Attend scheduled meetings.
  • Become a subject matter expert in one iVisa processing area and one iVisa product.
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