Customer Service Agent

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Requirements:

• +1 year in bilingual customer service.
• Desire to grow within iVisa and provide the best service.
• Excellent communication skills.
• Ability to generate empathy.
• Empowered and energetic attitude to challenge the status quo.
• Openness to new challenges in a fast-paced environment.
• Advanced English level.

Responsibilities:

• Provide support to customers via Intercom (chat and email) and occasional phone support.
• Seek to improve customer satisfaction with each conversation.
• Ensure recent updates are documented in internal systems and maintain communication with other departments.
• Attend scheduled meetings.
• Become a subject matter expert in one iVisa processing area and one iVisa product.