ApplyImplementation Manager - Sydney, Australia
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💎 Seniority level: Manager, 3+ years
📍 Location: Australia
🔍 Industry: Real estate and construction
🏢 Company: INGENIOUS.BUILD👥 101-250💰 $37,000,000 Series A about 1 year agoProperty DevelopmentConstruction
⏳ Experience: 3+ years
🪄 Skills: LeadershipProject ManagementClient relationship managementCross-functional collaborationTechnical supportCustomer SuccessSaaS
Requirements:
- 3+ years of experience in a fast-paced startup environment in a customer-facing role.
- Experience with complex technical customers across multiple divisions and geographies.
- Strong leadership, organizational, and communication skills.
- Ability to create structure in ambiguous situations.
- Passion for technology and experience with SaaS companies.
- Aptitude for conducting virtual training sessions.
- Experience working cross-functionally with sales, product, and marketing teams.
- Practical knowledge of construction or engineering is a plus.
Responsibilities:
- Collaborate with customers to provide guidance and support for product usage.
- Build and maintain strong client relationships serving as the primary contact.
- Improve customer health and retention while mitigating risks.
- Conduct business reviews to ensure customers derive value from the products.
- Understand product features and address client challenges.
- Identify opportunities for upselling additional products/services.
- Coordinate communication between clients and internal teams.
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