Japanese speaking Technical support for big car brand - Remote in Greece

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Requirements:

• EU Passport or ID card is required.
• Fluency in Japanese (both spoken and written) is essential, along with a good command of English.
• Previous experience in technical support or a customer service role is preferred.
• Strong technical knowledge related to automotive products is a significant advantage.
• Excellent analytical and problem-solving skills.
• A focus on customer service and a willingness to assist clients effectively.
• Able to work independently in a remote environment while maintaining motivation.
• Familiarity with customer support software or CRM tools is a plus.

Responsibilities:

• Provide high-quality technical support to Japanese-speaking customers via phone, email, and chat.
• Troubleshoot and resolve a wide range of technical inquiries related to the car brand’s products.
• Assist customers with clear explanations and guidance on the use and features of their vehicles.
• Document all interactions and solutions accurately in the support database.
• Collaborate with team members to enhance service quality and address recurring issues.
• Gather feedback from customers to improve support processes and overall satisfaction.