ApplyPart-Time Junior LPN - Remote
Posted 2 months agoViewed
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💎 Seniority level: Junior, 1+ Years
📍 Location: US, EST, NOT STATED
💸 Salary: 18.0 - 20.0 USD per hour
🔍 Industry: Life Sciences
🏢 Company: Ostro👥 51-100💰 $45,000,000 Series B almost 3 years agoPharmaceuticalInformation TechnologyHealth CareSoftware
🗣️ Languages: English, Spanish
⏳ Experience: 1+ Years
🪄 Skills: Customer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingComputer skills
Requirements:
- LPN licensure required.
- Must be available to work evenings until 8:00pm EST.
- 1+ Years’ Experience in Call Center within Life Sciences, Healthcare or patient support program preferred.
- Excellent verbal and written communication skills.
- Excellent listening and organizational skills.
- Ability to multitask, take direction, and maintain prioritization.
- Excellent follow-up skills and strong computer skills.
- Must be able to type 35 wpm.
- Spanish fluency a plus.
Responsibilities:
- Assists the NN Team by answering incoming webchat and telephonic consumer inquiries/interactions in a professional manner following client guidelines and business rules.
- Performs outgoing webchats professionally as per client guidelines.
- Responds to consumer inquiries and provides information using Client approved FAQ documents.
- Identifies and escalates priority issues to assigned manager and/or Nurse Navigator.
- Complies with departmental standards regarding training, communication, and workload management.
- Documents all call/webchat information in Ostro’s database system.
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