ApplyPublic Sector Customer Success Leader
Posted 2 months agoViewed
View full description
💎 Seniority level: Manager, 3+ years
📍 Location: Washington DC
💸 Salary: 150000.0 - 200000.0 USD per year
🔍 Industry: IT and Security
🏢 Company: Cribl👥 251-500💰 $150,000,000 Series D over 2 years agoReal TimeBig DataInformation TechnologySoftware
⏳ Experience: 3+ years
🪄 Skills: AWSCloud ComputingGCPPeople ManagementSnowflakeData engineeringTechnical supportCustomer Success
Requirements:
- 3+ years people management experience with Customer Success or related customer-facing organization.
- Background successfully selling to the US Federal Government and State & Local Government.
- Experience hiring and developing high-performing teams.
- Experience managing a portfolio of customers for product adoption or delivering complex projects.
- Proven ability to manage competing priorities in a fast-paced environment.
- Experience managing a highly technical team.
- Travel as required by the business.
Responsibilities:
- Hire, coach, and mentor a team of highly technical Customer Success Engineers.
- Drive value for customers by helping them achieve their business and technical outcomes.
- Own a portfolio of customers and drive attainment of targets for onboarding, adoption, and expansion.
- Identify adoption and growth potential in your portfolio while working with sales teams.
- Conduct periodic customer health checks to identify risks and create 'get well' plans.
- Collaborate cross-functionally across various teams to ensure customers' success.
- Drive standardization and documentation of customer information with a Customer Success Platform.
- Provide input and ideas for internal process improvements and operational efficiency.
Apply