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Live Chat Agent

Posted 2024-11-30

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💎 Seniority level: Entry

📍 Location: United States

🔍 Industry: Customer service

🏢 Company: AXEN

🗣️ Languages: English

🪄 Skills: Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitasking

Requirements:
  • High school diploma or equivalent; previous experience in customer service or a related field is a plus.
  • Excellent written communication skills and the ability to type quickly and accurately.
  • Strong customer service orientation with a focus on delivering high-quality support.
  • Familiarity with live chat software and customer relationship management (CRM) tools.
  • Ability to multitask and prioritize inquiries effectively.
  • Willingness to work flexible hours, including evenings and weekends.
Responsibilities:
  • Engage with customers through live chat to provide information, answer questions, and address concerns in a timely and professional manner.
  • Assist customers with product inquiries, order processing, technical support, and troubleshooting.
  • Identify and escalate complex issues to the appropriate department or supervisor for resolution.
  • Maintain accurate records of customer interactions and transactions.
  • Collaborate with team members to improve chat response times and customer satisfaction.
  • Stay up-to-date on product knowledge and company policies to provide accurate information to customers.
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  • Stay knowledgeable about services and promotions to effectively assist customers.
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Communication SkillsAnalytical SkillsProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingDocumentation

Posted 2024-11-27
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