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Grupo QuintoAndar | Analista de Qualidade Operacional

Posted 2024-11-29

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💎 Seniority level: Entry

📍 Location: Brazil

🔍 Industry: Real Estate / PropTech

🏢 Company: Grupo QuintoAndar

🗣️ Languages: Portuguese

🪄 Skills: AgileData AnalysisSCRUMOperations ManagementData analysisCommunication SkillsAnalytical SkillsCollaborationMicrosoft ExcelProblem SolvingAgile methodologiesAttention to detailOrganizational skillsTime ManagementWritten communicationMultitasking

Requirements:
  • Technical knowledge of activities performed by partner notary offices.
  • Experience managing operational indicators.
  • Ability to monitor and control operational anomalies.
  • Capability to align operations with partners' responsibilities.
  • Experience developing corrective action plans.
  • Proficient in data monitoring and analysis for decision support.
  • Knowledge and experience with spreadsheets (Excel and Google Sheets) is desirable.
Responsibilities:
  • Monitor and manage performance indicators of partner notary offices.
  • Control and oversee operational anomalies.
  • Ensure alignment of operations with responsible partners.
  • Develop corrective action plans to optimize operational efficiency.
  • Support decision-making through data analysis.
  • Analyze customer satisfaction survey responses.
  • Create operational improvement projects based on complexity level.
  • Resolve problems quickly and seek creative solutions for operational challenges.
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