Grupo QuintoAndar | Analista de Qualidade Operacional

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Requirements:

• Technical knowledge of activities performed by partner notary offices.
• Experience managing operational indicators.
• Ability to monitor and control operational anomalies.
• Capability to align operations with partners' responsibilities.
• Experience developing corrective action plans.
• Proficient in data monitoring and analysis for decision support.
• Knowledge and experience with spreadsheets (Excel and Google Sheets) is desirable.

Responsibilities:

• Monitor and manage performance indicators of partner notary offices.
• Control and oversee operational anomalies.
• Ensure alignment of operations with responsible partners.
• Develop corrective action plans to optimize operational efficiency.
• Support decision-making through data analysis.
• Analyze customer satisfaction survey responses.
• Create operational improvement projects based on complexity level.
• Resolve problems quickly and seek creative solutions for operational challenges.