HR Associate

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Requirements:

• Preferably 2 – 3 years’ experience as a HR Generalist.
• Strong customer service focus to delight employees.
• Experience in HR Shared Services/Delivery Center is an advantage.
• Good command of the English language in both written and oral communication.
• Proficient in MS Office, knowledge of Oracle is a plus.
• Meticulous, detail-oriented, and data accuracy-focused.
• Ability to work both independently and as part of a team.
• Systematic approach with an ability to initiate process improvements.
• Growth mindset and desire to challenge established practices.
• Skilled in collaboration and passionate about performance solutions.
• Resilient under pressure to deliver practical solutions.
• Creative and analytical thinking, focused on outcomes.

Responsibilities:

• First point of contact for employees for HR queries.
• Answer frequent questions related to HR policies and processes.
• Execute transactions unavailable through self-service.
• Complete employee requests and create documents as needed.
• Assist in planning and administration of HR Shared Services.
• Follow process mapping and ensure standard practices.
• Provide regional support to various HR Departments.
• Meet defined SLA metrics for service accuracy and timeliness.
• Document inquiries through ticketing and case management.
• Utilize data insights to monitor service effectiveness.
• Identify service issues and propose improvements.