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Healthcare Virtual Assistant (Mexico)

Posted 29 days agoViewed

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💎 Seniority level: Entry, At least 1 year

📍 Location: Mexico, LATAM

🔍 Industry: Healthcare

🗣️ Languages: English, Spanish

⏳ Experience: At least 1 year

🪄 Skills: Data AnalysisCommunication SkillsAnalytical SkillsCollaborationMicrosoft ExcelProblem SolvingCustomer serviceMicrosoft OfficeAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingMicrosoft Office SuiteInterpersonal skillsEnglish communication

Requirements:
  • Bachelor's degree in medical fields or the pharmaceutical-related industry
  • At least 1 year experience as a Medical Virtual Assistant
  • Excellent English communication skills both written and verbal (At least C1 level)
  • Solid understanding of medical terminologies and practices
  • Proficient in EHR/EMR systems and ability to troubleshoot common technical issues
  • Understanding of healthcare privacy regulations
  • Strong interpersonal skills
  • Solid organizational & time management skills with keen attention to details
  • Tech savvy & familiar with current technologies, like desktop sharing and cloud services
Responsibilities:
  • Document new patient and referral intake
  • Manage appointment bookings, cancellations, and rescheduling for patients and healthcare providers
  • Input patient information, medical records (CPT, ICD-10, HCPCS), and billing data into EMR/EHR systems
  • Assist with processing insurance claims, verifying patient insurance information, and handling billing inquiries
  • Respond to incoming patient inquiries, providing information and directing them to the appropriate healthcare professional
  • Assist in analyzing healthcare data, preparing reports, and maintaining records
  • Ensure HIPAA compliance, privacy regulations, and maintenance of patient confidentiality
  • Coordinate the sending of medical records to various departments and healthcare providers as directed by the Managing Physician
  • Perform ad hoc tasks as required
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