Customer Service Representative / Live Chat Agent - USA REMOTE

Posted 29 days agoViewed

💎 Seniority level: Entry, Previous experience in a customer service role, preferably within the construction or service industry.

📍 Location: United States

🔍 Industry: Construction

🏢 Company: Fulbright Construction

🗣️ Languages: English

⏳ Experience: Previous experience in a customer service role, preferably within the construction or service industry.

🪄 Skills: Communication SkillsAnalytical SkillsProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingDocumentation

Requirements:

High school diploma or equivalent; a degree in communications or related field is a plus.
Previous experience in a customer service role, preferably within the construction or service industry.
Excellent written communication skills, with a focus on clarity and professionalism.
Strong problem-solving skills to address customer inquiries effectively.
Proficient in using computers and live chat software.
Ability to multitask and manage time efficiently in a fast-paced environment.
Self-motivated and able to work independently in a remote setting.

Responsibilities:

Engage with customers through live chat to answer inquiries and provide information about construction services.
Resolve customer issues and complaints in a professional and efficient manner.
Document customer interactions and feedback to improve service delivery and operations.
Collaborate with other team members and departments to ensure seamless service and project updates.
Stay knowledgeable about services and promotions to effectively assist customers.
Follow company policies and procedures while maintaining a high level of professionalism.

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