ApplyAPAC - Customer Success Manager
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💎 Seniority level: Manager, Min 4 to 8 years of Customer facing experience, Min 2 to 3 years in a Customer success/ Account Management role
📍 Location: India, Asia/Kolkata, NOT STATED
🔍 Industry: HR Tech
🏢 Company: Multiplier👥 501-1000💰 $60,000,000 Series B almost 3 years agoComplianceEmploymentHuman ResourcesSaaSSoftware
🗣️ Languages: English
⏳ Experience: Min 4 to 8 years of Customer facing experience, Min 2 to 3 years in a Customer success/ Account Management role
🪄 Skills: GoCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceNegotiationAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitaskingRelationship buildingPositive attitude
Requirements:
- Min 4 to 8 years of customer-facing experience, ideally within B2B SaaS or HR.
- Min 2 to 3 years in a customer success/account management role.
- Demonstrated success in overachieving goals and targets in 2 of the last 3 years.
- Affluent in remote work environments and able to thrive in high-growth businesses.
- Ability to work independently, proactively problem-solve, and collaborate effectively.
- Comprehension of value-based sales and discipline in account planning and forecasting.
Responsibilities:
- Build trusted relationships with named accounts through consultative solutioning.
- Monitor adoption of products/services and provide best practices to drive engagement.
- Collaborate with internal teams like Sales, Product, Operations, and Engineering to enhance customer experience.
- Act as the voice of customers to the Product team, providing feedback and suggestions.
- Understand customer needs and design tailored solutions.
- Identify growth opportunities within the customer portfolio.
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