Support Engineer (Google Cloud)

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Requirements:

• Experience and knowledge regarding MSP framework, especially in Cloud Environment.
• Exposure to Linux operating systems in Virtual Machine environments.
• Public Cloud engineering experience with GCP, AWS, or Azure.
• At least 2 years of experience in a Support & Operations environment, preferably in an ITIL framework.
• Required incident management experience and ability to communicate directly with customers in English.

Responsibilities:

• Responsible for managing support tickets and maintaining knowledge materials for MSP customers.
• Handle support requests and incidents, ensuring E2E ticket lifecycle management.
• Work with engineering teams to document managed service processes and align with technology stacks.
• Identify service improvement areas and deploy standard system changes.
• Proactively monitor customer services and follow incident management processes.