Salesforce Full Stack Dev(Support)

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Requirements:

• Bachelor's degree in Computer Science or equivalent experience.
• 4+ years of work experience in Engineering, Programming, or Technical Support.
• Minimum 2+ years of Salesforce Development Experience.
• Excellent written and verbal communication skills.
• Demonstrated skills in Customer Support or Customer Service.
• Ability to effectively prioritize and advance customer issues.
• Ability to multi-task and perform effectively under pressure.
• Experience with Salesforce and/or CRM applications.
• Salesforce Active Certifications: Admin 201, Adv. Admin, Platform App Builder, or Platform Developer 1.
• Experience with CPQ and/or Subscription Billing is preferred.
• Willingness to work in a 24x7 operational environment.

Responsibilities:

• Serve as Technical SME in the Success organization responsible for enhancement technical design and support technical troubleshooting.
• Exceed customers' expectations and experience in a way that results in high customer satisfaction.
• Coordinate and run the resolution of critical technical issues, ensuring timely and complete problem solving.
• Research, document, and prioritize customer issues, using internal tools while managing time effectively in a fast-paced environment.
• Collaborate on issues with Product Team, when required.
• Develop and maintain technical expertise in assigned areas of product functionality.
• Create knowledge base materials dedicated towards operational efficiency.