ApplyField Service Technician - Eastern PA
Posted about 1 month agoViewed
View full description
💎 Seniority level: Entry, up to 1 year
📍 Location: United States of America
🔍 Industry: E-commerce, robotic technology
🏢 Company: Ocado Group💰 $708,861,505 Post-IPO Equity over 2 years ago🫂 Last layoff 2 months agoGroceryE-CommerceRetail
🗣️ Languages: English
⏳ Experience: Up to 1 year
🪄 Skills: JiraCommunication SkillsProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communication
Requirements:
- Up to 1 year experience in a similar technical role.
- Diploma or Bachelor in Electrical Engineering or related field is advantageous.
- Strong understanding of electrical systems, network connections, and robotic technologies.
- Excellent troubleshooting and problem-solving skills.
- Effective communication skills, able to explain technical issues to non-technical users.
- Proficiency in using ticketing systems like Freshdesk and Jira.
Responsibilities:
- Address and resolve complex issues escalated by Product Support Specialists.
- Utilize electrical wiring diagrams to troubleshoot issues.
- Diagnose technical issues involving robotic machines, such as Fanuc Arms.
- Manage onsite inventory, perform physical audits, and ensure a safe work environment.
- Conduct preventative maintenance on robotic systems.
- Serve as the primary contact for customers on-site.
Apply