Salesforce Business Analyst & Administrator

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Requirements:

• Bachelor's degree and 3+ years of work experience in a relevant field or equivalent.
• Excellent communication and interpersonal skills to effectively interact with diverse stakeholders.
• Business analysis experience, including requirements gathering and process mapping.
• Ability to analyze data and derive insights from reports and dashboards.
• A proactive, problem-solving mindset with a commitment to quality and accuracy.
• Strong organizational skills and the ability to manage multiple tasks and priorities.
• A collaborative and team-oriented approach to work.
• Strong knowledge of the Salesforce platform, including willingness to obtain certifications.

Responsibilities:

• Evaluate, analyze, and maintain ECRM systems; serve as a liaison between technical teams and business stakeholders.
• Collaborate with stakeholders to gather requirements, analyze business processes, and identify gaps or necessary changes in existing solutions.
• Define project scope, objectives, and feasibility; modify and configure CRM systems to align with business needs and stakeholder requirements.
• Develop and execute test plans and validation of related IT solutions, as well as other quality assurance measures; lead testing such as user acceptance and performance.
• Manage vendor relationships, working on bug fixes, new features, and optimal product usage.
• Deliver training, demonstrations, and regular communications to end-users, and provide ongoing support to ensure smooth system adoption.
• Create and maintain comprehensive documentation, including process maps and system architecture.
• Stay up-to-date with Salesforce releases and best practices, contributing to change management efforts.