Business Analyst - Costa Rica

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Requirements:

• Previous experience in Business / Systems Analysis, Consulting, or Quality Assurance.
• 1-3 years’ experience in business analysis or software consulting with proven documentation skills in the HR module.
• 1-3 years’ experience in the administration and/or use of an HRIS, ATS, LMS, and Performance Systems.
• 1-3 years of experience in integrating complex, inter-departmental processes.
• Proven experience in eliciting requirements and evaluating business processes.
• Experience in user acceptance and regression testing of software systems.
• Strong presentation, written, and verbal communication skills including technical writing skills.
• Competency in Microsoft applications including Word, Excel, and Visio.
• Strong Excel skills (formulas, macros, pivot tables, charts) and proficiency in other MS Office software.
• Experience in Microsoft Dynamics 365 F&O, Saba Cloud/SBX, Smart Recruiters, Workday, Power BI is preferred.
• Excellent problem-solving skills and effective working with business executives and third-party vendors.
• Self-starter with a strong initiative and ability to work remotely across various time zones.

Responsibilities:

• Own and develop relationships with business users and work with them and support teams to optimize systems.
• Help design, elicit requirements, document and maintain system processes.
• Serve as the primary point of contact for regional HRIS projects involving development, implementation, and testing.
• Collect and define business requirements into technical requirements or functional recommendations.
• Report on common technical issues and make recommendations to support teams and stakeholders.
• Collaborate with stakeholders across the Americas business.
• Support the Global HRIS Manager in key business initiatives.
• Improve monitoring, discover issues, and deliver better value to customers.
• Maintain and perform regression and quality assurance tests in HRIS systems.
• Train HR business stakeholders on HRIS systems.
• Supervise the administrative function for a regional Human Resources hub.
• Audit data input into HRIS and correct errors for accuracy.
• Perform other duties as assigned.