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Payor Partnership Support Specialist

Posted 2024-11-22

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💎 Seniority level: Entry, 2 years in customer support, 1 year over the phone

💸 Salary: 46750 - 51495 USD per year

🔍 Industry: Mental healthcare

🏢 Company: Grow Therapy

🗣️ Languages: English

⏳ Experience: 2 years in customer support, 1 year over the phone

Requirements:
  • At least 2 years of experience in customer support (healthcare, billing or contact center).
  • At least 1 year of experience assisting customers over the phone.
  • Ability to pivot and multitask.
  • Adaptability to an ever changing environment.
  • High attention to detail.
  • Desire to work in a contact center environment.
  • Positive, problem-solving attitude.
  • Natural empathy.
  • Experience with/knowledge of health insurance/billing.
  • Ability to stay calm under intense interactions.
  • Consultative and empathetic attitude.
  • Intermediate level of technical understanding.
  • Experience working with large databases and multiple tools simultaneously.
Responsibilities:
  • Answering live calls, chats and emails from clinicians and clients.
  • Collaborating with other teams within the Customer Operations Department to solve roadblocks.
  • Working with the RCM and Engineering teams to resolve bugs and billing issues.
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