ApplyTier 1 Customer Support (Remote- US Based)
Posted about 1 month agoViewed
View full description
💎 Seniority level: Entry, At least 2 years
📍 Location: US
💸 Salary: 40000 - 45000 USD per year
🔍 Industry: SaaS
🏢 Company: Togetherwork Internal
🗣️ Languages: English
⏳ Experience: At least 2 years
🪄 Skills: JiraCommunication SkillsAnalytical SkillsProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingInterpersonal skillsVerbal communication
Requirements:
- High School Diploma or equivalent.
- At least 2 years of experience in a SaaS customer support role.
- Excellent verbal and written communication skills.
- Outstanding interpersonal and customer care skills.
- Ability to multi-task in a fast-paced environment.
- Detail-oriented with strong organizational skills.
- Experience with Jira and Zendesk highly preferred.
Responsibilities:
- Receive and respond to customer inquiries via phone and email.
- Classify inquiries based on severity and priority.
- Investigate and resolve inquiries according to knowledge base articles.
- Log all incidents and manage ticket tracking system.
- Escalate issues requiring additional expertise to the Tier 2 team.
- Accept and retain ownership of requests, providing updates until a resolution is reached.
- Participate in support coverage on holidays.
- Assist with backup coverage for Tier 2 as needed.
Apply