Sales Operations Manager - Remote

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Requirements:

• 5+ years of leadership experience in a contact center environment and in a business enablement support role.
• Ability to establish and maintain effective working relationships with various stakeholders.
• Strong analytical and problem-solving skills.
• Experience with process engineering to impact financial performance positively.
• Demonstrated experience as a change champion and people leader.
• Strong understanding of organizational and policy development.
• Ability to think critically and adapt to a high-growth environment.
• Excellent writing skills with attention to detail and ability to meet deadlines.

Responsibilities:

• Report and collaborate with the Director of Sales in executing a high performing sales floor.
• Lead and manage a team of 8 to 10 Sales Managers focused on credit repair and debt solutions.
• Coach and mentor Sales Managers through effective communication and collaboration.
• Establish, monitor, and maintain operational policies, performance measures, and production control processes.
• Provide leadership including planning, coaching, and recruiting in the area of responsibility.
• Monitor sales performance and implement goals, approve incentive compensation, and collaborate with HR.
• Direct resources in an efficient manner, assisting Sales Managers in resource use.
• Participate in establishing financial goals and developing plans to achieve growth targets.