Sr. Consultant, Technical Solutions

Posted about 1 month agoViewed

💎 Seniority level: Senior, 8 or more years of relevant work experience

📍 Location: Eastern Standard Time Zone, Eastern Standard Time Zone, NOT STATED

💸 Salary: 106400 - 192950 USD per year

🔍 Industry: Payments and Technology

🗣️ Languages: English

⏳ Experience: 8 or more years of relevant work experience

🪄 Skills: LeadershipAgileHTMLJavaSCRUMSharePointJiraCommunication SkillsAnalytical SkillsCustomer serviceAgile methodologiesInterpersonal skills

8 or more years of relevant work experience with a Bachelor's Degree or 5 years of experience with an Advanced Degree.
4+ years of Payment Industry experience and 2+ years of disputes experience.
Strong customer focus and consultative, client-facing experience.
Self-starter with strong organization and resolution management skills.
Excellent written and verbal communication skills.
Experience supporting Applications and Application Users.
Strong problem-solving and analytical skills.
Experience with Scrum/Agile methodologies and programming in web-based technologies such as Java, HTML, XML, JSON, REST/SOAP.

Proactively identify operational opportunities to enhance service quality and efficiency for clients using Visa’s dispute platform.
Troubleshoot User Interface, Batch File, and API (SOAP and REST) issues.
Provide integration and post-launch support to Acquirers, Issuers, Third Parties, and internal Visa partners.
Handle escalated support requests and collaborate with internal and external teams.
Act as a subject matter expert and mentor to colleagues across the organization.

Posted 29 days ago

📍 Eastern Standard Time Zone

🧭 Full-Time

💸 106400 - 192950 USD per year

🔍 Payments and technology

8 or more years of relevant work experience with a Bachelor Degree or higher.
Payment industry experience (4+ years) and disputes experience (2+ years).
Strong customer focus with consultative, client-facing experience.
Self-starter with organization and resolution management skills.
Strong leadership and interpersonal skills, with the commitment to team collaboration.
Proficient in business analytics and performance monitoring to identify operational improvements.
Deep understanding of technical concepts and programming experience with web technologies.
Scrum certification or extensive experience with Scrum/Agile methodologies.

Identify innovative solutions for operational opportunities to improve service quality for clients using Visa's dispute platform.
Provide integration and post-launch support to Acquirers, Issuers, Third Parties, and internal Visa partners.
Handle escalated support requests and work with various teams inside and outside the Client Services organization.
Act as a subject matter expert, consultant, trainer, and mentor to colleagues.
Contribute to modernizing workflows through a proactive and agile approach.

LeadershipAgileHTMLJavaSCRUMSharePointJiraCommunication SkillsAnalytical SkillsCustomer serviceAgile methodologiesJSONConfluence

Posted 29 days ago

Posted 29 days ago

📍 Eastern Standard Time Zone

💸 106400 - 192950 USD per year

🔍 Payments and technology

8+ years of relevant work experience with a Bachelor's Degree, or 5+ years with an Advanced Degree, or 2+ years with a PhD.
4+ years of Payment Industry experience and 2+ years of disputes experience.
Strong customer focus with consultative, client-facing experience.
Self-starter with strong organization and resolution management skills.
Experience in business analytics, technical concepts, and application support.
Scrum certification or extensive experience with Scrum/Agile methodologies.
Programming knowledge in Java, HTML, XML, JSON, REST/SOAP.

Identify innovative solutions for clients using Visa's dispute platform.
Provide integration and post-launch support to Acquirers, Issuers, Third Parties, and internal Visa partners.
Handle escalated support requests and collaborate with other teams.
Act as a subject matter expert, trainer, and mentor.

LeadershipAgileHTMLJavaSCRUMSharePointJiraCommunication SkillsAnalytical SkillsCustomer serviceAgile methodologiesProblem-solving skills

Posted 29 days ago

🔧 Requirements