Cloud Support Engineer II

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Requirements:

• Strong-Advanced knowledge of Linux operating environments (Debian, Ubuntu, Centos) and web technologies.
• Advanced skill in Kubernetes (Pods, Nodes, Containers, Helm Charts).
• Knowledge of programming (PHP and preferably other languages like JavaScript, HTML, CSS, Bash, and Python).
• Experience in PHP-based open source web applications (preferably WordPress, Drupal, Magento).
• Excellent analytical and decision-making skills.
• Strong communication skills for collaboration with customers.
• Knowledge of cloud infrastructure environments (like AWS, GCE).

Responsibilities:

• Provide best support and solutions to customers through tickets, chat, emails, and Premium Slack.
• Assist in complex web migrations and support junior coworkers.
• Help customers with application troubleshooting.
• Convert complex customer queries into tickets when necessary.
• Monitor and react to abuse reports in coordination with teams.
• Assist team leads in developing internal tools.
• Provide basic technical training to juniors.
• Check weekly for repeated issues to suggest improvements.
• Automate procedures to save team time.