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Senior Services Operations Analyst

Posted 2024-11-21

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💎 Seniority level: Senior, 3+ years

💸 Salary: 100000 - 120000 USD per year

🔍 Industry: Data security, compliance, privacy, and AI data management

🗣️ Languages: English

⏳ Experience: 3+ years

Requirements:
  • 3+ years of experience in operations with enterprise software services or management consulting.
  • Self-starter mentality in fast-paced environments.
  • Strong analytical ability and passion for problem-solving.
  • Experience reviewing and creating services statements of work.
  • Proficiency in Google Suite and Salesforce.
  • Experience with Certinia or similar PSA solutions.
  • Attention to detail and excellent verbal and written communication skills.
  • Strong organizational skills for managing multiple projects.
Responsibilities:
  • Serve as cross-functional liaison across various BigID teams.
  • Own end-to-end services operations processes from project scoping to engagement tracking.
  • Develop KPI reporting and dashboards on utilization, invoicing, billable hours, and training.
  • Manage PSA solutions and maintain data hygiene.
  • Administer the learning management system and manage training attendance and certification records.
  • Assist with client support processes and reporting.
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