Customer Success/Pilot Programs (French Speaking)

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Requirements:

• 3+ years of relevant experience in Sales, Consulting, Implementation, Project Management, or Customer Success.
• Fluency in French.
• German language proficiency preferred.
• Growth mindset with a collaborative work approach.
• Passion for customer work and achieving outcomes.
• Ability to build strong relationships with customers and partners.
• Familiarity with SaaS application implementation.
• Motivated self-starter with excellent follow-up skills.
• Experience managing multiple customers with competing priorities.
• Strong analytical and problem-solving skills.
• Proficient in verbal and written communication.
• Experience with virtual webinar technology preferred.
• Strong Microsoft Office skills, especially Excel and PowerPoint.
• Experience with Sales Navigator and understanding of sales technologies.

Responsibilities:

• Deliver Customer Value through ensuring customers succeed with LinkedIn Sales Navigator in terms of adoption, usage and engagement.
• Achieve Pilot KPIs related to customer license activation, seller engagement, & technical integrations.
• Provide consultations, customer education, and best practice recommendations.
• Build relationships with customers and internal partners.
• Develop customer 'Success Plans' for effective product rollout.
• Learn LinkedIn Sales Navigator and associated tools.
• Understand and present a LinkedIn sales story using data and insights.
• Proactively forecast churn risk and develop mitigation plans.
• Provide input for product and system improvements.
• Track and record customer activity in CRM systems.
• Foster a sense of inclusion and belonging within the team.