Community, Member Support - UK/Aus/Europe

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Requirements:

• Understands and is emblematic of Raya’s community and values.
• Excellent verbal and written communication skills.
• Highly organized and quality-focused problem solver with great listening skills.
• Incredible empathy and conflict resolution skills.
• Work schedule flexibility: this role requires scheduling with other team members for alternating holiday coverage in order to ensure our members receive support in a timely manner.
• This is a fully remote position.
• Based in UK, Australia or Europe.

Responsibilities:

• Be empathetic to all types of issues, understanding the importance of tone in both written and verbal communication.
• Provide product and service information in a productive and helpful manner to members.
• Investigate and resolve product or service problems by determining the cause, identifying and explaining the best solution, expediting the resolution, and following up to ensure resolution.
• Communicate common problems, trends, issues to internal teams.
• Escalate changes in issues for immediate investigation.
• Support quality assurance during releases by actively using the product.
• Analyze support information to provide reports to internal teams and suggest tools and product changes to increase efficiency.
• Evolve the process of the support team for continued growth in efficiency.
• Positively contribute to the growth and vision of the company.