Partner Operations Manager - Cisco | Remote, USA

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Requirements:

• Associate’s degree (A.A.) or equivalent from a two-year college or technical school.
• Six months to one year of related experience and/or training or equivalent combination of education and experience preferred.
• Two or more years of experience in Business-to-Business Sales/Client Services role required.
• Two years of experience in the technical or information technologies industry preferred.
• Intermediate level experience with Microsoft Office, including Outlook, Word, and Excel.
• Prior experience in Client Relationship Management software, required; Salesforce.com experience preferred.
• Ability to work in a sales partnership setting, prioritizing tasks in a fast-paced environment.
• Ability to build relationships and trust with internal and external partners.
• Superior organizational skills and functional arithmetic skills.

Responsibilities:

• Keeping up with Customer Experience Best Practices and ensuring compliance.
• Management of Enterprise Agreements, tracking for overages, and managing true-ups.
• Maintain certifications and work with Partner Operations for additional certifications.
• Monitor Cisco notifications and share relevant product documentation.
• Attend Cisco Partner Trainings and recruit attendees.
• Meet regularly with Cisco to address operational issues and build rapport.
• Act as opportunity advisor for field sales on Cisco pricing programs.
• Liaison between marketing and sales for accurate lead assignment.
• Provide pricing strategies based on historical data.
• Identify customer needs for expansion or cross-sell opportunities.
• Offer price quoting support and resolve issues.
• Communicate global supply chain updates to teams.
• Present knowledge on Enterprise Agreements to reduce barriers.
• Create adoption plans for Enterprise Agreement customers.
• Ensure customers recognize the vendor solution's value.
• Team with clients during renewal periods for support.
• Perform ongoing revenue risk assessments to retain ARR.