Scheduling Coordinator, Provider Operations (Temporary)

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Requirements:

• Bachelor’s Degree.
• 6 months+ experience in a healthcare setting, specifically working directly with a clinical team and/or assisting patients.
• Proficiency in scheduling software and patient management systems.
• Strong communication skills and a team player mindset.
• A sense of ownership of assigned tasks, with a proactive and continuous improvement mindset.
• Flexibility around process and workflow changes.

Responsibilities:

• Manage patient waitlists for the Clinician team.
• Coordinate with patients via text and phone to reschedule, cancel, and fill appointments.
• Reach out to waitlist patients to fill abandoned appointment slots.
• Monitor and fill unutilized appointment slots in Clinicians’ schedules.
• Collaborate with Clinicians and cross-functional departments to enhance scheduling and patient experience.
• Review weekly metrics related to scheduling, cancellations, and utilization rates.
• Participate in Ad Hoc improvement projects related to the Waitlist process and Provider Operations.