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Client Support Representative

Posted 2024-11-19

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💎 Seniority level: Entry, 1+ years

📍 Location: United States

🔍 Industry: Online tutoring services

🏢 Company: Learner Education

🗣️ Languages: English

⏳ Experience: 1+ years

Requirements:
  • 1+ years of experience in customer service or client support role.
  • Bachelor’s degree preferred.
  • Comfortable speaking on the phone and making calls.
  • Excellent communication (verbal and written) and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work independently and as part of a team.
  • Proficient in using CRM software and online communication tools.
  • Able to work flexible hours, including evenings and weekends.
Responsibilities:
  • Respond promptly and courteously to client inquiries via phone, email, and chat.
  • Provide information regarding tutoring services, scheduling, and payment processes.
  • Assist clients in troubleshooting issues with their accounts or online access.
  • Document client interactions and provide feedback for continuous improvement.
  • Collaborate with various departments to resolve client concerns effectively.
  • Maintain a positive and professional demeanor while handling challenging situations.
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