Cold Storage Agent

Posted 2024-11-19

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💎 Seniority level: Junior, Minimum of 2 years of relevant experience

📍 Location: Singapore

💸 Salary: 88000 SGD per year

🔍 Industry: Cryptocurrency and Financial Services

🏢 Company: Coinbase Careers Page

🗣️ Languages: French, German, Japanese, Mandarin, or another language

⏳ Experience: Minimum of 2 years of relevant experience

🪄 Skills: LeadershipProject ManagementBlockchainEthereumProduct ManagementCross-functional Team LeadershipOperations ManagementCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitasking

Requirements:

Motivated by Coinbase's mission.
Experience with high-priority clients and technology support.
Understanding of cryptocurrency and financial markets.
Must work within defined shift hours and be part of an on-call rotation.
Minimum 2 years of experience in financial services or customer support.
Fantastic communication skills across departments.
Flexible to meet the needs of a fast-paced organization.

Responsibilities:

Serve as a domain expert supporting high-value customers.
Execute transaction processing for institutional clients.
Provide white glove support through various communication channels.
Make informed decisions based on metrics.
Drive changes by partnering with cross-functional teams.
Operationalize policies related to Client Services.
Be part of a 24x7 team with shift rotations.

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