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Technical Manager, Site Reliability Engineering | Remote US

Posted 2024-11-19

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💎 Seniority level: Manager

📍 Location: US

🔍 Industry: Cybersecurity

🪄 Skills: LeadershipCloud ComputingCybersecurityPeople ManagementCross-functional Team LeadershipGoCommunication SkillsAnalytical SkillsCollaborationProblem SolvingMentoringNegotiationAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitaskingCoaching

Requirements:
  • Passion for technology.
  • Strong leadership skills.
  • Problem-solving capabilities.
  • Desire to stay at the forefront of cloud technology.
  • Ability to deliver effective business and technical solutions.
Responsibilities:
  • Lead business and technical solutions in Site Reliability Engineering.
  • Deliver services including monitoring, patch management, change management, and backup.
  • Support clients through automation and standardization in cloud adoption.
  • Address complex regulatory compliance, such as FedRAMP.
  • Reduce operational burdens enabling organizations to focus on their core business.
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🔥 Technical Manager, Site Reliability Engineering | Remote US
Posted 2024-11-19

📍 USA

🧭 Full-Time

🔍 Cybersecurity

  • Proven experience supporting clients in a managed services environment.
  • Demonstrated expertise in ticket management and meeting SLA requirements.
  • Strong relationship management skills with a track record of building client trust.
  • Extensive experience with AWS, Azure, or GCP services; cloud certifications preferred.
  • Deep expertise with Terraform, Ansible, GitLab, and CI/CD technologies.
  • Proven experience managing technical teams of 5-8 members.
  • Exceptional communication, organizational, and problem-solving skills.
  • Strong documentation skills for technical diagrams and written descriptions.
  • Minimum of 7 years of experience in systems engineering and architecture.
  • Minimum of 7 years in cloud architecture and automation, particularly with AWS.

  • Ensure client Service Level Agreements (SLAs) are consistently met, particularly regarding availability and response times.
  • Collaborate with Site Reliability Engineers and cross-functional teams to identify and escalate issues.
  • Lead and coordinate during escalations, focusing on quick issue resolution.
  • Drive operational excellence through continuous improvement of key performance indicators (KPIs).
  • Guide the creation of Infrastructure as Code (IaC) solutions.
  • Develop governance models for cloud technology use and compliance.
  • Prepare team members for regulatory compliance audit interviews.
  • Manage and mentor a team of 6-8 contributors.
  • Contribute to Managed Services project documentation and tracking progress.

AWSProject ManagementCybersecurityGCPJiraAzureServerlessCI/CDTerraformDocumentationMicroservicesCompliance

Posted 2024-11-19
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