Tech, IT Customer Service & Support

Posted 2024-11-18

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💎 Seniority level: Entry, 1+ years

📍 Location: United States of America, EST, NOT STATED

💸 Salary: 17 - 31 USD per hour

🔍 Industry: Health Care

🗣️ Languages: English

⏳ Experience: 1+ years

🪄 Skills: SQLCitrixMicrosoft Active DirectoryMicrosoft ExchangeMicrosoft SQL ServerAnalytical SkillsProblem SolvingCustomer serviceMicrosoft OfficeAttention to detailMicrosoft Office Suite

Requirements:

1+ years of call center phone support experience.
1+ years of experience with Microsoft Operating Systems including Windows XP/7/8/10.
Experience with MS Exchange/Outlook 2007/2010/2013 environments.
Knowledge of Active Directory, Microsoft Applications including the MS Office Suite.
Familiarity with Mainframe and Emulators, Unix/Putty, Citrix, SQL Server, and remote computer control software.
Strong customer service and analytical skills.

Responsibilities:

Provides advanced level technical support for all PC hardware, software, and peripherals.
Assists in maintaining the stability of LAN/WAN connections.
Records, tracks, and reports on all customer incidents and service requests.
Researches and stays updated on new technology.
Deploys software using automated tools.
Delivers customer service while meeting Service Desk SLAs.

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