Temporary Customer Service Advisor

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Requirements:

• Experience in email-based customer service, ideally in an eCommerce setting.
• Possession of a personal laptop/computer and a reliable internet connection.
• Mitigation measures against network downtime and load shedding.
• Demonstrated strong work ethic and punctuality.
• An enthusiastic and optimistic attitude.
• Effective problem-solving skills.

Responsibilities:

• Taking inbound contacts from customers who need assistance.
• Making outbound calls/sending emails to update customers on stock and delivery issues.
• Using business systems to modify orders.
• Investigating customer issues and communicating with third-party suppliers.
• Listening to customer feedback and suggesting business improvements.