Senior Manager, Client Services - Remote

Posted 2024-11-16

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💎 Seniority level: Manager, 8+ years

📍 Location: United States

💸 Salary: 104900 - 174800 USD per year

🔍 Industry: Healthcare

⏳ Experience: 8+ years

🪄 Skills: LeadershipProject ManagementData AnalysisPeople ManagementProduct ManagementProject CoordinationCross-functional Team LeadershipOperations ManagementAdministrative ManagementData analysisCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceMentoringAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitaskingCoaching

Requirements:

High School Diploma or GED required, Bachelor’s degree preferred.
8+ years’ experience in healthcare leadership within Client, Claim, or Member Services.
3+ years of account level management experience with process improvement techniques.
3+ years of direct management experience in customer/client service.
Extensive understanding of healthcare products and services.

Responsibilities:

Manage a team of Client Service Executives, Client Service Partners, and Platinum Service Liaisons.
Lead daily team meetings, manage workload, and ensure deliverables.
Collaborate with cross-functional leaders on escalated client issues.
Monitor client account health metrics to drive satisfaction.
Partner with the Service Relationship Director to influence client outcomes.

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