Inside Sales Coordinator

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Requirements:

• College diploma in Business Administration or currently pursuing a related post-secondary education.
• A minimum of 2 years experience in a B2B customer service role.
• Ability to work under pressure and prioritize multiple tasks.
• Proficient in MS Office, particularly Excel.
• Experience in selling alcohol beverages to the hospitality industry is an asset.
• Strong data entry experience; knowledge of Microsoft Dynamics NAV is a plus.
• Energetic, motivated, enthusiastic, and diligent.
• Customer-focused with a passion for exceeding expectations.
• Strong passion for craft beer and the industry.

Responsibilities:

• Initiate customer sales requests and maintain order/customer information.
• Prepare, generate, and distribute sales orders and supporting documents accurately and timely.
• Contact selected prospects for potential partnerships and share information with the territory manager.
• Process sales orders for existing customers and ensure retention and stock levels.
• Manage customer accounts for payment promotions and reconcile discrepancies.
• Resolve order-related inquiries with other departments.
• Contribute to customer service policies and standards.