Lead Generation Call Center Specialist I (Remote)

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Requirements:

• 1+ year of proven sales experience is required.
• Ability to travel to the West Hartford, CT office at least 2 to 3 times per quarter.
• Must possess multitasking capabilities, with effective time management and prioritization skills.
• Familiarity with CRM systems and practices is necessary.
• Strong phone and verbal communication skills along with active listening are essential.
• A customer-focused approach with adaptability to different personality types.
• Genuine care for customers' interests.
• Optimistic and upbeat personality.
• Self-motivating, independent, and an entrepreneurial spirit.
• Focused, persistent, analytical, and empathetic.
• Data-driven and goal-oriented.

Responsibilities:

• Engage potential patients and caregivers seeking information about Structured Family Caregiving (SFC) and FreedomCare.
• Nurture interested individuals into signing up with FreedomCare.
• Collect and validate necessary information for patient sign-up.
• Build sustainable relationships with customers by going the extra mile.
• Enhance the customer experience when opportunities arise.
• Manage a high volume of inbound and outbound calls in a timely manner.
• Achieve personal and team qualitative and quantitative targets.