Apply📍 Australia
🧭 Contract
🔍 SaaS (Software as a Service)
🏢 Company: Employment Hero
- Relevant Australian Payroll knowledge and industry experience.
- Experience in setting up, implementing or managing payroll systems.
- Ability to navigate fluid and high-paced work environments.
- Experience in customer experience within a SaaS setting.
- Customer-first attitude and strong problem-solving skills.
- Capability to manage competing priorities and work autonomously.
- Strong verbal and written communication skills.
- A tertiary degree in Human Resources or relevant qualification is a plus.
- Provide support to clients after they 'go-live' by walking them through updates and troubleshooting.
- Respond to and resolve customer tickets, calls, and queries in a timely manner.
- Assist the support team to promote best practices and educate customers.
- Analyze product functionality and identify user errors or system logic issues.
- Conduct customer support issue triage and escalate as necessary.
- Handle client payroll escalations and gather requirements for workshops.
- Collaborate with teams to escalate bugs or functionality concerns.
- Engage with customers through various channels to assess workflow needs.
- Manage Problem Tickets and collaborate with stakeholders for quick resolutions.
- Utilize ZenDesk, Salesforce, and internal tools for record keeping and ticket management.
- Propose feature requests and process improvements based on customer insights.
SalesforceCommunication SkillsCollaborationProblem SolvingWritten communication
Posted 2024-11-19
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