Payroll Support Consultant

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Requirements:

• Relevant Australian and/or New Zealand Payroll knowledge and industry experience.
• Previous experience in setting up, implementing and/or administrating payroll systems.
• Exposure to fluid, high change environments and customer experience in a SaaS setting.
• Strong problem-solving skills and ability to manage competing priorities independently.
• Excellent verbal and written communication skills.

Responsibilities:

• Gather information from customers and ensure their continued support and success after implementation.
• Provide support to clients after they 'go-live' in areas like award interpretation and platform configuration.
• Respond to and resolve customer tickets, calls, and queries related to Employment Hero Platform.
• Analyze and understand product functionality and test for user error and related causes.
• Conduct and triage customer support issues, manage problem tickets with urgency, and collaborate with stakeholders.