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Mandarin/Cantonese Call Center Representative

Posted 2024-11-15

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💎 Seniority level: Junior, 2+ years in a clinical call center setting, 1+ years of medical terminology knowledge

💸 Salary: 20 USD per hour

🔍 Industry: Healthcare

🏢 Company: Vesta Healthcare

🗣️ Languages: English, Cantonese, Mandarin

⏳ Experience: 2+ years in a clinical call center setting, 1+ years of medical terminology knowledge

Requirements:
  • Fluency in both English and Cantonese/Mandarin (required).
  • A minimum of HS diploma (required).
  • 2+ years of experience in a clinical call center setting (required).
  • 1+ years of medical terminology knowledge (required).
  • Ability to work remotely and has a private area in their home/workspace (required).
  • High speed home WiFi/data connection to support company provided IT equipment.
Responsibilities:
  • Manage large amounts of outbound calls in a timely manner.
  • Manage a frequently evolving outreach list to drive member engagement.
  • Handle tasks for patients, such as scheduling appointments and collecting consent.
  • Work within timeframes of a fast-paced startup environment.
  • Follow communication scripts for various situations.
  • Provide high-touch support and necessary resources for members and caregivers.
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