Senior Research Operations Specialist

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Requirements:

• 5+ years of experience in Service Design, ResearchOps, UX Research, or Design Ops.
• Bachelor’s degree in Service Design, Design Strategy, Design Management, HCI, Psychology or equivalent/relevant work experience.
• Master’s degree preferred.
• 2+ years of Airtable experience preferred.

Responsibilities:

• Apply mixed method research approaches to understand colleagues and organizational challenges.
• Design and facilitate multidisciplinary workshops that yield tangible outputs.
• Take ambiguous organizational problems and turn them into simple, implementable solutions.
• Apply systems thinking to navigate a complex and changing enterprise to drive standards and change.
• Visualize complex systems and frameworks.
• Define, design, and implement relevant tools, processes, and artifacts.
• Create clear and precise documentation to support process improvements, training, etc.
• Enable healthy team culture through change management, communication strategies, and career pathing initiatives.
• Develop metrics, quantify business impact of UX research work, and socialize the value of operations.