SAP dCEM (Digital Customer Engagement Manager)

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Requirements:

• Technical expertise in SAP Basis area with minimum of 5+ years of experience.
• 2+ years of cloud knowledge through solution management, consulting, or delivery program management.
• Good understanding and hands-on experience required in S/4 HANA applications and HANA database.
• Experience in SAP upgrade and migration (OS/DB) is mandatory.
• Experience in SaaS products integration with SAP landscape is a plus.
• Hands-on experience with hyperscalers (AWS, Azure, GCP) is needed.

Responsibilities:

• Technical architecture guidance to customers.
• Support sales to delivery handover and customer onboarding.
• Oversee service delivery according to scope, budget, and milestones.
• Assist in escalations of critical customer situations.
• Collaborate with incident management and other SAP support teams.
• Participate in customer release and maintenance activities.
• Assist customers with technical requirements throughout their lifecycle.
• Conduct problem management and continuous improvement.
• Liaise with SAP stakeholders to ensure customer success.
• Review account status and transition teams as needed.
• Onboard new associates with mandatory training documentation.
• Enable continuous knowledge transfers on new topics.