Senior Customer Success Manager (Europe-based, Remote)

Posted 2024-11-15

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💎 Seniority level: Senior, 5+ years

📍 Location: Spain, Germany, France, Belgium, Prague, Czechia

🔍 Industry: B2B SaaS

🏢 Company: Joomag

⏳ Experience: 5+ years

🪄 Skills: LeadershipSalesforceCross-functional Team LeadershipCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitaskingDocumentation

Requirements:

5+ years of experience in a customer-facing role within the B2B SaaS industry, ideally as a Customer Success Manager or Account Manager.
Proven track record of building and maintaining strong customer relationships and driving customer success.
Excellent communication and presentation skills, with the ability to effectively convey complex ideas and solutions to both technical and non-technical audiences.
Strong analytical and problem-solving skills, with the ability to quickly understand customer challenges and find creative solutions.
Experience working with CRM and customer success tools, such as Salesforce, HubSpot, or Gainsight.
Passionate about technology and the impact it can have on businesses.
Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities.
Self-motivated and proactive, with a strong sense of ownership and accountability.

Responsibilities:

Act as a trusted advisor and advocate for customers, understanding their business needs and providing strategic guidance.
Build and maintain strong relationships with key stakeholders, becoming their go-to person for any platform-related inquiries and issues.
Ensure successful onboarding of new customers and conduct regular check-in calls to assess customer satisfaction and identify areas for improvement.
Proactively identify opportunities to upsell and expand usage of our platform within customer accounts.
Collaborate with cross-functional teams, including Sales, Marketing, and Product, to drive customer success and resolve any escalations or challenges.

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