Customer Support (Emergency Response)

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Requirements:

• Must be a U.S Citizen.
• Effective listening & comprehension skills.
• Outstanding verbal & written communication skills.
• Ability to closely follow instructions and have proper telephone etiquette.
• High level of accuracy & attention to detail, with computer literacy and technical aptitude.
• Ability to work independently and within a team setting.
• Must be able to pass a Public Trust Background Check.

Responsibilities:

• Work from home and provide superior customer service in an emergency contact/call center environment through phone and other channels.
• Handle questions and concerns regarding weather related emergencies with courtesy and professionalism.
• Communicate effectively to resolve end-users' inquiries.
• Display empathy and a passion for customer service, helping those impacted by weather incidents.
• Use a respectful manner to manage difficult situations and adapt to continual changes in work procedures.