Remote Support Engineer

Posted 2024-11-13

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💎 Seniority level: Junior, 1-3 years

📍 Location: Mexico, PT, NOT STATED

🔍 Industry: Manufacturing, AI Robotics

🏢 Company: GrayMatter Robotics

🗣️ Languages: Spanish, English

⏳ Experience: 1-3 years

🪄 Skills: PythonBashGit*NixC++Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceLinuxAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingDocumentation

Requirements:

BS or Technical Degree in IT, Engineering, or related discipline or equivalent experience.
1-3 years experience with hands-on Software/Hardware skills.
Proven track record in providing complex technical support beyond basic access management.
Ability to identify root causes and solve performance-related problems.
Professional working proficiency in Spanish and English.
Experience with Linux environments and remote support tools.
Strong communication skills for conveying technical information.
Willingness to work the graveyard shift.

Responsibilities:

Investigate, triage, and troubleshoot complex issues affecting customers.
Collect customer requirements and feedback.
Collaborate with internal engineering teams to enhance products.
Monitor live robots at customer sites and resolve technical issues.
Document troubleshooting procedures and ticket descriptions.
Work cross-functionally on product deployments.
Provide superior customer service and deliver feedback to the engineering team.

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