German Speaking Customer Experience Specialist - Remote in Greece

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Requirements:

• Fluency in German and English, both verbal and written.
• Strong communication skills with a focus on delivering exemplary customer service.
• Ability to manage customer inquiries and resolve issues with a proactive approach.
• Self-motivated with the discipline to work independently in a remote setting.
• A positive attitude and willingness to adapt to new challenges.
• Comfortable using technology and various customer service tools.
• Prior experience in customer service or a related field is a plus.

Responsibilities:

• Provide outstanding customer support to German-speaking clients via email, chat, and phone.
• Resolve issues efficiently and effectively, ensuring customer satisfaction.
• Collaborate with the wider team to share insights and strategies for improving customer experience.
• Maintain detailed records of customer interactions in the CRM system.
• Stay informed about product updates and changes to provide accurate support.
• Engage in training sessions to further develop skills and enhance service delivery.
• Participate in team meetings and contribute to a positive remote working culture.