Salesforce Digital Experience Designer

Posted 2024-11-12

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💎 Seniority level: Middle, 3+ years

📍 Location: United States, Canada, Colombia, India

🔍 Industry: AI and Consulting

🗣️ Languages: English

⏳ Experience: 3+ years

🪄 Skills: LeadershipArtificial IntelligenceData AnalysisFigmaHTMLCSSJavaJavascriptMachine LearningSalesforceUI DesignUser Experience DesignCross-functional Team LeadershipData analysisCommunication SkillsAnalytical SkillsCollaborationJavaScriptProblem SolvingAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communication

Requirements:

Significant customer-facing consulting experience.
3+ years of user experience and user interaction work experience.
Degree in design, user experience, communication, or a related discipline.
Experience crafting mockups and prototypes to effectively communicate design ideas.
Comfortable using tools like Visio, Lucidchart, Figma, or InVision.
Ability to get hands-on in a conversational platform with a graphical builder interface.
Ability to collaborate with a cross-functional team to create rich end-user experiences.
Willing and able learner of new technologies (e.g., Salesforce Einstein and Agentforce, Amazon Lex, Google Dialogflow).
Outcome-oriented storytelling ability, demonstrating client return on investment.

Responsibilities:

Establish content, strategies, and personas for voice and text-based automated solutions.
Lead requirement gathering and client design sessions.
Create client-facing deliverables focused on user interaction and experience.
Collaborate on intent discovery and natural language models.
Work with developers and QA testers throughout the project lifecycle.
Help drive success criteria and reporting.
Provide analysis and recommendations for deployed solutions.
Contribute to and maintain design systems across platforms.
Design and prototype products and provide product feedback.

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