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Sr. Manager, Social Media Moderation

Posted 2024-11-09

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💎 Seniority level: Manager, 5-7 years

💸 Salary: 125000 - 145000 USD per year

🔍 Industry: Health and wellness

🏢 Company: hims & hers

🗣️ Languages: English

⏳ Experience: 5-7 years

Requirements:
  • 5-7 years marketing experience, preferably in social media or community management.
  • Bachelor’s or Master’s degree in Marketing, Business, or related field, or equivalent experience.
  • Experience in building and sharing brand messaging.
  • Familiarity with social media platforms and their community guidelines.
  • Strong organizational and multitasking skills.
  • Excellent written and verbal communication skills.
  • Strong interpersonal skills and ability to build rapport.
  • Proactive problem-solving and conflict resolution skills.
  • Ability to analyze data to drive insights.
Responsibilities:
  • Build and maintain a brand presence in social media comment sections.
  • Recruit, train, and mentor the social media moderator team.
  • Delegate tasks, monitor performance, and provide feedback to engage with the audience.
  • Develop an escalations plan for flagging potential issues to communication leads.
  • Guide the moderation team on best engagement practices.
  • Identify opportunities for improving customer relationships and engagement.
  • Stay updated on social media moderation trends.
  • Collaborate with other teams to communicate customer feedback.
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