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Senior Customer Support Engineering

Posted about 2 months agoViewed

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💎 Seniority level: Senior, 3+ years experience in a highly technical support role

🔍 Industry: Frontend Cloud / Web Development

🗣️ Languages: English

⏳ Experience: 3+ years experience in a highly technical support role

Requirements:
  • Frontend development experience with Next.js.
  • Understanding of modern web architecture, frontend frameworks like React, cloud technologies, serverless computing, and DNS.
  • Enjoy engineering solutions to resolve root causes of recurring problems.
  • Experience with incident management and procedural communication.
  • Possess exceptional communication skills.
  • Comfortable working with a fully remote, globally distributed team.
  • Availability to work within a weekend and on-call rota.
  • 3+ years experience in a highly technical support role.
Responsibilities:
  • Solving interesting cases for Vercel customers.
  • Troubleshooting customer issues alongside our engineering team.
  • Working with other Vercel teams to provide advice and assistance, both internally and externally.
  • Developing and improving internal tools alongside engineering.
  • Specializing in a few product areas and owning that within the team.
  • Improving existing, and identifying new, internal documentation, processes and policies.
  • Assisting Customer Success Managers with Enterprise requests.
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