Senior Solution Architect (remote, freelnace) - Malaysia

View full description

Requirements:

• Fluent in both English and Mandarin with excellent communication skills.
• Strong background in real-time protocols such as WebSockets, MQTT, and Server-Sent Events.
• Experience in providing technical support to enterprise customers.
• Pre-sales and post-sales experience in a SaaS or cloud platform environment.
• Hands-on experience with messaging systems like Kafka, and various programming languages such as JavaScript, Objective-C, Java/Kotlin, C#, Go, Ruby, or Python.
• Ability to manage and prioritize customer issues based on impact and urgency.
• Proactive learner and self-starter comfortable with challenging technical problems.

Responsibilities:

• Collaborate with Sales and Customer Success to understand customer needs.
• Lead product demonstrations and Proof of Concepts (PoCs).
• Provide technical expertise on usage and architectural recommendations.
• Assist customers in integrating the platform and offer hands-on support.
• Review customer architectural designs and provide feedback.
• Troubleshoot complex issues with customer development teams.
• Manage urgent technical escalations outside of UK office hours.
• Develop documentation for best practices.
• Build strong relationships with customers.
• Relay customer insights to Product Management.